IVCH Awarded for Outstanding Performance in Patient Experience

Incline Village Community Hospital staff in front of hospital

Awarded Both Guardian of Excellence and Pinnacle of Excellence Awards

Incline Village Community Hospital (IVCH) is pleased to announce it has been named a 2016 Guardian of Excellence Award® winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience, based on patient surveys.

IVCH has also been named a 2016 Pinnacle of Excellence Award® winner. This award recognizes top-performing clients from health care organizations nationwide on the basis of extraordinary achievement and consistently high levels of excellence for three years in Patient Experience.

The Press Ganey Guardian of Excellence Award® is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

According to Harry Weis, CEO, Tahoe Forest Health System, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience. “Each day our staff strives to serve the Incline community with caring, compassionate, quality medical care,” says Weis. “We are humbled and honored to receive these awards, but they are really a thank you back to the community we serve in Incline Village.”

"We are proud to partner with Incline Village Community Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “These awards are a testament to the organization’s commitment to delivering patient-centered care. By achieving and sustaining this level of excellence, Incline Village Community Hospital demonstrates their efforts to advance the overall quality of health care in the Incline Village Community.”

About Press Ganey Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With over 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2016, Press Ganey served more than 26,000 health care facilities. For more information, visit pressganey.com.