Achieving 95th Percentile in Excellence in Patient Experience
and Maintaining High Levels of Excellence in Patient Experience

Incline Village Community Hospital has been named a 2014 Guardian of Excellence Award winner and a 2014 Beacon of Excellence Award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Satisfaction.

“Everyone at Incline Village Community Hospital strives daily to provide the best possible care to our patients,” says Judy Newland, Chief Administrative Officer of Incline Village Community Hospital. “This formal recognition lets us know we are achieving our goal to meet the needs and expectations of the Incline Village community.” This is the second year in a row that the Emergency Department at Incline Village Community received the Guardian of Excellence Award for Patient Experience.

The Beacon of Excellence Award recognizes organizations that consistently maintain these high levels of patient satisfaction and is awarded annually to 45 organizations, representing the three top-performing organizations by category.

According to Newland, these awards represent an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

"We are proud to partner with Incline Village Community Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to their unwavering commitment to deliver more patient-centered care. Achieving these levels of excellence reflects the organization’s commitment to delivering outstanding service and quality. Incline Village Community Hospital’s exemplary performance is truly setting the industry standard, benefiting patients and advancing the quality of care in the Incline Village community "
Tahoe Forest Hospital District, 10121 Pine Avenue, PO Box 759, Truckee, CA 96160, (530) 587-6011

Proud to be a smoke free environment