What the Community is Saying About Us

awards earned by hospital’s Emergency Room staff

We are proud to share the positive recognition we receive for the way we care for our Emergency Room patients.

On display in the Fred and Mary Smith Waiting Room at IVCH are a number of important awards earned by the hospital’s Emergency Room staff, including the Pinnacle of Excellence Award® and Guardian of Excellence Award® issued by Press Ganey, for extraordinary achievement and consistently high levels of excellence in Patient Experience.  IVCH has also earned the BETA HEART Excellence in ED award for the past five years.

According to Harry Weis, President & CEO, Tahoe Forest Health System, the awards represent an important recognition from the industry’s leader in measuring, understanding and improving the patient experience. “Each day our staff strives to serve the Incline community with caring, compassionate, quality medical care,” says Weis. “We are humbled and honored to receive these awards, but they are really a thank you back to the community we serve in Incline Village.”

Patrick T. Ryan, CEO of Press Ganey stated, “These awards are a testament to the organization’s commitment to delivering patient-centered care. By achieving and sustaining this level of excellence, Incline Village Community Hospital demonstrates their efforts to advance the overall quality of health care in the Incline Village Community.”