A message to our patients
Tuesday, May 5, 2020
Here at Tahoe Forest Health System (TFHS), weâ€™d like you to know that the safety of you and your family as well as our valued healthcare team is the single most important aspect of our planning during this new phase of COVID-19.
Right now, weâ€™re busy preparing a carefully phased re-opening of our hospitals, clinics and outpatient services in Truckee, Incline Village and Tahoe City. Â Weâ€™ve even started the process of contacting and rescheduling patients in most areas of service.
If you have questions or concerns about any scheduled or non-scheduled appointment type, or would like more information about making or rescheduling an appointment, please contact your providerâ€™s office directly, or call our central scheduling phone line at (530) 582-6205.
Telemedicine visits may continue to be used in some settings; please ask your provider if you qualify for this appointment type.
If you have symptoms of cough, fever, congestion, sore throat, shortness of breath or any symptom that is suspicious for COVID-19, please call our COVID-19 hotline at (530) 582-3450. Â Patients with these symptoms will be assessed and cared for outside of our provider offices.Â
While weâ€™re hopeful that all of our hospital services will be fully functional soon, we want to assure the community that our Emergency Departments in Truckee and Incline Village as well as our Urgent Care Clinics in Truckee and Tahoe City are SAFE and OPEN. (See below for location details.)Â
Weâ€™ve also started to re-schedule surgical patients, including orthopedics for the coming weeks, and those with previous diagnostic imaging (mammography, MRI, CT, ultrasound and nuclear medicine) appointments. Again, if you have a specific question or concern about an upcoming appointment or would like to get in sooner, weâ€™d be happy to talk with you about it. Â Please call our central scheduling phone line at (530) 582-6205.Â
Above all, our top priority is patient and staff safety. Weâ€™ve established four goals for resuming services, and theyâ€™re based on common sense in this time of uncertainty until there is a COVID-19 cure or vaccine:
- For everyoneâ€™s safety, all patients will be screened on arrival and be required to wear masks during their entire appointment, as well as practice social distancing in our hospitals and clinics
- We will evaluate our supply of personal protective equipment (PPE) every day as we expand the availability of our services to ensure there is no shortage
- Weâ€™ll closely monitor local, regional and statewide COVID-19 activity, including positive tests in the region in order to quickly respond in the event of a surgeÂ
- Each week, our teams will review our progress in every area and make adjustments as neededÂ
In addition, weâ€™ll continue daily screenings of all TFHS employees and physicians for COVID-19 symptoms as they arrive for work. They will also be required to wear masks and practice regular hand-washing.
We recognize that these important safety measures may cause some inconvenience, and we appreciate your support as we gradually expand operations to meet the healthcare needs of our community.
Please be sure to check our Facebook page and website (tfhd.com) for continued updates.
With warm regards,Â
President and CEO
Tahoe Forest Health System
Emergency Department Locations
Tahoe Forest Hospital
10121 Pine Avenue, Truckee, CA 96161
Incline Village Community Hospital
880 Alder Avenue, Incline Village, NV 89451
Urgent Care Locations
10956 Donner Pass Road, Suite 110, Truckee, CA 96161
925 North Lake Blvd, Lower Level, Tahoe City, CA 96145