We're here for you!

Financial Customer Service is a community resource to help you find answers to your financial questions.

  • Billing: Wondering how much a procedure will cost?
  • Insurance: Confused about your benefits?
  • Payment Options: Need to make a payment or set up a payment plan?

Find Us

Financial Customer Service

10875 Pioneer Trail
Truckee, CA 96161
In the Pioneer Commerce Center

(530) 582-3598

Monday - Friday, 8am - 5:30pm (walk-ins until 4:30)

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Our representatives are available to:

  • Answer questions about your bill
  • Accept payments or set up payment plans
  • Add or remove coverages
  • Research refunds, create itemized statements, resolve disputes
  • Provide cost estimates for a procedure or medical visit
  • Screen for financial assistance
  • Answer questions about MyChart
  • Update patient information
  • Complete Release of Information forms

We're available Monday – Friday,  8:00 am - 5:30 pm

Call us at: (530) 582-3598

Visit us at:
Tahoe Forest Hospital, 10121 Pine Avenue, Truckee
Customer Service Office, 10875 Pioneer Trail, Truckee
Walk-ins welcome Monday - Friday, 8:00 am - 4:30 pm!