Patient Satisfaction Survey

About the Press Ganey Survey

At Tahoe Forest Health System, we believe that patients should make informed choices about their health care and physicians. We also believe that transparency is critical. For these reasons, we measure all aspects of patient satisfaction using an independent patient satisfaction company named Press Ganey. For more than 30 years, Press Ganey has been an industry leader in improving the quality, safety and patient care experience across more than 26,000 health care facilities.

Who Receives the Survey?

The survey is sent to Tahoe Forest Health System patients within a few days of their appointment. Patients take a 20-question survey and provide comments regarding specific aspects of care. We use this feedback to improve all aspects of the clinical experience.  Our goal is to provide each patient with an exceptional care experience.

Do you post all comments?

We post both positive and negative comments from the surveys. However, we do not post comments that risk the privacy of our patients or are libelous, profane or inappropriate.

Why aren’t there patient ratings and comments for every provider?

In order to provide the most accurate and useful information on our providers, we only post satisfaction data when a provider has received a minimum of 30 survey responses. Providers who conduct research, have administrative responsibilities or are trained in select specialties such as radiology and pathology may not meet the minimum qualifications to receive a rating.

Can anyone complete a survey or post a comment about a provider?

No. Only patients seen by a Tahoe Forest Health System physician or nurse practitioner receive a survey. This way, the survey results and comments are based entirely from patients who have actually been treated by the provider.

How is patient information protected? 

Patient names are not displayed in the online ratings or comments. All personally identifiable information is removed prior to display. In addition, all patient survey responses are stored in a secure environment with access limited to only a few employees of Tahoe Forest Health System.

Patients who wish to have a comment removed from the site, please contact info@tfhd.com.