Your health is our number one priority - all aspects of your health. Please do not delay seeking treatment for urgent medical concerns. Postponing care can cause a condition to worsen or become a preventable emergency.

COVID-19 Visitor Policy

Effective Wednesday, August 11, 2021

VISITORS ONLY - This excludes patients

Our top priority amid the COVID-19 pandemic remains providing safe, quality healthcare for our community. At all Tahoe Forest Health System locations, we are enforcing our mask wearing policy and following strict infection control measures, which include COVID-19 testing for preoperative patients.

Mask Policy

Tahoe Forest Hospital System, its outpatient and urgent care centers, and physician’s offices continue to require universal mask-wearing for all staff, providers, patients (age 2 and older) and visitors in public and patient-care areas of its facilities, in accordance with the federal and state government’s recommendations for healthcare settings. If you are entering Tahoe Forest Hospital or Incline Village Community Hospital, medical grade masks are provided upon entry to the facilities.

Departments Allowing Visitors

Patients admitted into the hospital, being seen in the emergency department, and surgical patients are allowed visitors, according to the recent updates provided below. There will be no visitors allowed for outpatient services (diagnostic imaging, lab, etc.) with the exception of Patients with Physical, Intellectual, and/or Developmental Disabilities and Patients Cognitive Impairments.

Visiting Hours

Effective 8-11-2021 visiting hours for patients in the hospital will be limited from 10:00 AM – 5:00 PM. 

Proof of COVID-19 Vaccination or Negative SARS-CoV-2 Test Requirement

This includes Tahoe Forest Hospital and The Skilled Nursing Facility only
This does NOT include Tahoe Forest MultiSpecialty Clinics or the Cancer Center

Effective 8-11-2021 Tahoe Forest Hospital is providing an update to our current visitor policy. The COVID-19 pandemic remains a significant challenge in California. On August 5, 2021 the State Public Health Officer issued an order that directs General Acute Care Hospitals, Skilled Nursing Facilities and Intermediate Care Facilities. This order applies to indoor visitation in those facilities and shall be permitted in accordance with this order.

For Tahoe Forest Hospital as well as the Tahoe Forest Hospital Skilled Nursing Facility this visitation order mandates:

  • Verification that visitors are fully vaccinated, or
  • For unvaccinated or incompletely vaccinated visitors, verification of documentation of a negative SARS-CoV-2 test within the last 72 hours
  • All visitors must be logged upon verification of vaccination or testing.

Exception: If visitors have history of COVID-19 within previous 90 days, they are excluded from the testing requirement until 90 days have passed since their COVID-19 positive test. Proof of COVID-19 positive test must be provided. They are allowed to visit provided they have recovered from COVID-19 and passed the COVID-19 screening.

Per the California Department of Public Health for Vaccine Records Guidelines and Standards, only the following modes may be used a proof of vaccinations:

  1. COVID-19 Record Card (issued by the Department of Health and Human Services Centers for Disease Control and Prevention or WHO Yellow Card) which includes name of person vaccinated, type of vaccine provided, and date last dose administered); or
  2. A photo of a Vaccination Record Card as a separate document; or
  3. A photo of the client’s Vaccination Record Card stored on a phone or electronic device; or
  4. Digital record that includes a QR code that when scanned by a SMART Health Card reader displays to the reader client name, date of birth, vaccine dates and vaccine type.

A photo ID will also be required for all visitors into the main hospital or skilled nursing facility.

General Visitor Requirements

Applies to Visitors at ALL Locations

Note: All visitors and support people must wear a mask and be at least 18 years old. They must check-in with the front desk upon entry No one should visit a hospital patient if they feel unwell or have any symptoms of respiratory illness.

Loved ones are encouraged to connect with patients via calls, text, and video calls.  Please make the staff aware if you are looking for assistance with video connection.

  • Visitors must be age 18 or older.
  • Any patient that actively has COVID-19 will not be allowed visitors, or can have visitors by exception when approved by the management.  This includes all departments within the District.
  • Each patient may have one visitor per day that has adhered to the California State’s mandates described within this document.  Exceptions are listed below
  • All visitors entering the hospital must enter through the front door of the hospitals/clinic with the exception of the Emergency Department patients and their significant other.
  • Visitors must undergo COVID-19 screening and temperature check upon entry prior to entering a patient care area. If visitors do not pass the screening/temp check, they will not be allowed to proceed with the visit.
  • Visitors, regardless of their vaccination status are required to wear a face covering upon entry and at all times within the facility, and other personal protective equipment (PPE) as appropriate while in the patient's room as instructed by the healthcare staff.
  • Visitors are required to follow physical distancing of 6 feet or more while on premises.
  • Visitors are not permitted to use the Pine Street CafĂ©. 
  • Vendors will be required to follow the same vaccination/testing process as visitors

Limited exceptions to visitor policy include:

  • Patients at End-of-Life: Visitors that are visiting a patient at End-of-Life are not required to adhere to the State mandates for vaccination or testing. 

Clinic and Specialty Department

  • Pediatric patients in the hospital may each have 2 parents/caregivers or designated support persons per day, visiting at different times. (2 visitors total example: Mom visits in the morning and Dad visits at night)
  • Patients in surgical, procedural and therapy departments may each have 1 support person. The support person must remain in the designated waiting area
  • Labor and Delivery Patients: May have 1 support person. In addition to the support person(s), a doula, will be permitted to be present with prior arrangements made with the hospital. The doula must comply the State mandated orders for vaccination or COVID SARS-2 testing.   PPE and infection control guidelines and will be instructed by the unit staff.
  • Cancer Center and the Tahoe Forest MultiSpecialty Clinics may have 1 support person
  • Diagnostic Imagining: no visitors with the exception of 1 support person for pregnancy ultrasounds.
  • Lab Testing: no visitors with the exception of support for disabled patients
  • Pediatric Clinic: If 6 feet distancing can be accomplished, up to 2 adult visitors will be permitted.  2 support persons will always be allowed at the first and second new baby visits.
  • Patients with Physical, Intellectual, and/or Developmental Disabilities and Patients Cognitive Impairments: 1 support person be allowed to be present with the patient.  For patients, especially with prolonged hospitalization, the patient or family/patient representative may designate 2 support persons.
  • Students Obtaining Clinical Experience:  Students obtaining their clinical experience may be permitted to enter the facility if they comply with State mandate and have been vaccinated or provide SARS-CoV-2 testing per employee guidelines.

Definitions

  • Patient is anyone that is currently in the hospital, or coming to the hospital (does not include clinics or services outside the hospital) for a service provided inside the hospital.
  • Visitor is anyone that is accompanying any patient or coming into the hospital to visit a patient.
  • Fully Vaccinated means individuals who two weeks post the second vaccination for PFIZER and MODERNA, or two weeks post the single dose JOHNSON & JOHNSON vaccination.
  • Incompletely Vaccinated are persons who have received at least one dose of COVID-19 Vaccines but do not meet the definition of fully vaccinated.
  • Unvaccinated are persons who have not received any doses of COVID-19 vaccine or whose status is unknown
  • WHO Yellow Card refers to the original World Health Organization International Certificate of Vaccination or Prophylaxis issued to the individual following administration of the COVID-19 vaccine in a foreign country.

Note: Visitors who are unable to adhere to the California Department of Public Health Guidelines and core principles of COVID-19 infection prevention (hand hygiene, appropriate mask wearing, and distancing) will not be permitted to visit and will be asked to leave.

References

State Public Health Officer Order: Requirements for Visitors in Acute Care and Long-Term Care Settings, August 5, 2021

Hours of Operation

Tahoe Forest Hospital
24 Hour Emergency Service, In and Outpatient Surgery, Diagnostic Services, Laboratory, Intensive Care Unit, and Women and Family Center
Address: 10121 Pine Avenue, Truckee, CA
Phone: (530) 587-6011

*Effective 10/11/2021, the main hospital entrance will be closed/locked at 6:00 pm daily. The ER entrance will remain open 24/7.

Incline Village Community Hospital
24 Hour Emergency Service, In and Outpatient Surgery, Diagnostic Services, and Laboratory
Address: 880 Alder Avenue, Incline Village, NV
Phone: (775) 833-4100

Pine Street Café

The Pine Street Cafe is CLOSED until further notice due to prevention of COVID-19 transmission. 

The café is located on the lower level of the Hospital in the main lobby.
Hours: 7 days a week, 7am - 7pm

Pine Street Café Menu

Parking

Please make sure you are parked in a designated parking area. Parking is available at all entrances to the hospital. Parking on the streets is permitted in most areas around the Hospital.

The Gift Tree

The Tahoe Forest Health System Foundation manages and operates The Gift Tree gift shop with the help of dedicated volunteers. The gift Tree is located in the Tahoe Forest Hospital lobby. Merchandise includes jewelry, home décor, baby items, delectable treats and much more.

Call (530) 582-3570 or email TheGiftTree@tfhd.com to schedule a private champagne shopping party, order a specialty gift basket, or to apply to volunteer. Please note: due to COVID-19, our volunteer programs have been placed on hold, and we are not accepting new volunteer applications at this time. Please email VolunteerServices@TFHD.com with any questions.

Hours: Monday-Friday, 10 a.m. to 6 p.m., with extended hours during the holiday season.

Safe Haven Baby Drop-Off Locations

Our Emergency Room and our Obstetrics Departments (OB) are both Safe Haven Baby Drop-off locations. They allow mothers to surrender their newborns without any questions asked. Babies are given medical attention and confidentiality for the mother is assured.