Your health is our number one priority - all aspects of your health. Please do not delay seeking treatment for urgent medical concerns. Postponing care can cause a condition to worsen or become a preventable emergency.
Visitor Policy Updates
Effective Wednesday, April 28, 2021 the CDC released updated information on the visitation in acute care hospitals. Tahoe Forest Hospital District will continue to use the CDC for visitor restrictions. This visitation guideline is subject to change based on the COVID-19 pandemic situation and directions from the Federal, State, and Local governments.
Tahoe Forest Hospital District continues to monitor the latest COVID-19 developments and update our procedures and policies as necessary.
Universal Mask Policy
Tahoe Forest Hospital District has a mandatory universal mask policy for all staff, providers, patients (over age 2) and visitors in all of its facilities. Â Please wear your mask when coming to the hospital, physician offices, or clinics. Â If you are not wearing a mask upon entry to the hospital, one will be provided for you.
General VisitorÂ Requirements:
- Visitors must be age 18 or older
- Any patient that actively has COVID-19 will not be allowed visitors or can have visitors by exception when approved by the management. This includes all departments within the District.
- All visitors entering the hospital must enter through the front door of the hospitals/clinic with the exception of the Emergency Department patients and their significant other.
- Visitors must undergo COVID-19 screening and temperature check upon entry prior to entering a patient care area. If visitors do not pass the screening/temp check, they will not be allowed to proceed with the visit.
- Tahoe Forest Hospital District may need to limit the total number of visitors in the facility at one time in order to maintain recommended infection control precautions. Tahoe Forest Hospital District might also need to lime the number of visitors per patient at one time maintain any required physical distancing.
- Visitors, regardless of their vaccination status, are required to wear a face covering upon entry and at all times within the facility and other personal protective equipment (PPE) as appropriate while in the patient's room as instructed by the healthcare staff.
- Visitors are required to follow physical distancing of 6 feet or more while on premises.
- Visitors must stay in the patientâ€™s room for the duration of the visit. The exception will be to get â€śto goâ€ť food from the Pine Street CafĂ©. No visitors are allowed to eat in the Pine Street CafĂ©.
- Two visitors per household per day for Medical-Surgical and ICU units. Overnight stays by support persons is discouraged and must be approved prior to the stay.
- Coordination of visitors should be discussed with the patient when necessary.
- As long as Nevada County remains in Red, Orange, or Yellow Tier (as per CDPH's Blueprint for a Safer Economy website, any county not in the Purple Tier).
- Hospitalized patients in the Med-Surg or ICU patients may have up to 2 visitors from the same household at the same time as long as 6 feet social distancing can be maintained and visitors comply with hospital visitor guidelines.
- Visiting hours for hospitalized patients are every day, 10 AM to 8 PM. Specific patient groups, conditions, or locations outlined further below:
- Pediatric patients be allowed up to 2 support persons at a time.
- In the case of prolonged hospitalization, 2 designated support persons will be permitted throughout the patient's stay.
Labor and Delivery Patients:
- Up to 2 support persons be allowed to be present with the patient. The same support person will be maintained throughout the patient's stay.
- In addition to the support person(s), a doula, if desired by the patient, will be permitted to be present with prior arrangements made with the hospital. The doula must comply with hospital PPE and infection control guidelines and will be instructed by the unit staff.
- If 6 feet distancing can be accomplished, one visitorÂ will be permitted until the patient is taken into prep and one visitor will be allowed when the patient is in postop area and preparing for discharge.
- If 6 feet distancing can be accomplished, 1 support personÂ will be permitted
Tahoe Forest Women's Center - CLINIC:
- If 6 feet distancing can be accomplished, 1 support person will be permitted
- Does not have visitation except a support person for >14 week OB ultrasounds
- If 6 feet distancing can be accomplished, up to 2 adult visitors will be permitted
- Exception: 2 support persons will be always be allowed regardless at the first and second new baby visits.
All Other MultiSpecialty Clinics:
- If 6 feet distancing can be accomplished, up to 1 visitor will be permitted
Patients at End-of-Life:
- Up to 2 visitors be allowed to be present with the patient; a single visitor does not need to be designated.
Patients with Physical, Intellectual, and/or Developmental Disabilities and Patients Cognitive Impairments:
- Up to 2 support persons be allowed to be present with the patient.
- For patients, especially with prolonged hospitalization, the patient or family/patient representative may designate 2 support persons.
Students Obtaining Clinical Experience:
- Students obtaining their clinical experience be permitted to enter the facility if they meet the CDC guidelines for healthcare workers to maintain the workforce needed during this pandemic.
Note: Visitors who are unable to adhere to the core principles of COVID-19 infection prevention (hand hygiene, appropriate mask wearing, and distancing) will not be permitted to visit and will be asked to leave.
The best thing we can do as a community is to stay informed and take precautions to guard against COVID-19 and other viruses: wear masks, frequently perform hand hygiene, follow physical distancing (6 feet or more) and stay home when sick. Â Wearing a face covering â€“ ideally a mask â€“ is recommended when you come in close contact (6 feet or less) with someone from outside your household, especially for a prolonged period (10-15 min or more) and especially indoors.
Hours of Operation
Tahoe Forest Hospital
24 Hour Emergency Service, In and Outpatient Surgery, Diagnostic Services, Laboratory, Intensive Care Unit, and Women and Family Center
Address: 10121 Pine Avenue, Truckee, CA
Phone: (530) 587-6011
Incline Village Community Hospital
24 Hour Emergency Service, In and Outpatient Surgery, Diagnostic Services, and Laboratory
Address: 880 Alder Avenue, Incline Village, NV
Phone: (775) 833-4100
Pine Street CafĂ©
The Pine Street Cafe is CLOSED until further notice due to prevention of COVID-19 transmission.Â
The cafĂ© is located on the lower level of the Hospital in the main lobby.
Hours: 7 days a week, 7am - 7pm
Please make sure you are parked in a designated parking area. Parking is available at all entrances to the hospital. Parking on the streets is permitted in most areas around the Hospital.
The Gift Tree
The Tahoe Forest Health System Foundation manages and operates The Gift Tree gift shop with the help of dedicated volunteers. The gift Tree is located in the Tahoe Forest Hospital lobby. Merchandise includes jewelry, home dĂ©cor, baby items, delectable treats and much more.
Call (530) 582-3570 or email TheGiftTree@tfhd.com to schedule a private champagne shopping party, order a specialty gift basket, or to apply to volunteer. Please note: due to COVID-19, our volunteer programs have been placed on hold, and we are not accepting new volunteer applications at this time. Please email VolunteerServices@TFHD.com with any questions.
Hours: Monday-Friday, 10 a.m. to 6 p.m., with extended hours during the holiday season.
Safe Haven Baby Drop-Off Locations
Our Emergency Room and our Obstetrics Departments (OB) are both Safe Haven Baby Drop-off locations. They allow mothers to surrender their newborns without any questions asked. Babies are given medical attention and confidentiality for the mother is assured.