COVID-19 Visitation Protocols

(updated October 2020)

  • All visitors will enter through the front door of the hospital
  • All visitors with ED, outpatient departments, and surgery patients will need to remain in their vehicles – if there is a prolonged procedure the visitor may be allowed to use the lobby restrooms after screening and masking
    • Pediatric Patients
      • Visitors are essential for the mental health of pediatric patients. Pediatric patients be allowed one support person.
      • In the case of prolonged hospitalization two designated support persons for Pediatric patients, provided that only one visitor is present at a time.
    • Labor and Delivery Patients
      • The presence of a partner or support person is essential to the mental health of patients who are in labor and delivery. One support person be allowed to be present with the patient.
    • Patients at End-of-Life
      • One visitor be allowed to be present with the patient.
    • Patients with Physical, Intellectual, and/or Developmental Disabilities and Patients Cognitive Impairments
      • The presence of a support person is essential to patients with physical, intellectual, and/or developmental disabilities and patients with cognitive impairments. One support person will be allowed to be present with the patient when medically necessary.
      • For hospitalized patients, especially with prolonged hospitalization, the patient or family/patient representative may designate two support people, but only one support person may be present at a time.
  • All support persons must stay in the room and be asymptomatic for COVID-19 and not be a suspected or recently confirmed case. Support persons will screened prior to entering clinical areas. Support persons must comply with any health facility instructions on personal protective equipment.

Visitor Guide and Hours of Operation

Proud to be a smoke-free environment

Tahoe Forest Hospital Facility Map
Tahoe Forest Health System Truckee Campus Map
Visitor Guidelines
General Hospital Visiting Hours
Hospital Hours of Operation
Pine Street Café
The Gift Tree
Safe Haven Baby Drop-Off Locations

Visitor Guidelines

Tahoe Forest Hospital District views visitors, families and friends as an integral part of a patient's recovery process. For patient and resident comfort, and safety we ask that you follow these guidelines:

  1. For the health and safety of our patients, we are proud to be a smoke free environment. Smoking is prohibited on hospital grounds. This policy applies to staff, visitors, patients, vendors, volunteers, physicians and contractors.
  2. Visitation of hospital patients is restricted to healthy adults and healthy persons 12 years of age and older (with some exceptions). If you are sick or if you show signs of illness, please do not visit the hospital. Phone calls are a great way to stay in touch with a patient if you are sick. Every patient has access to a phone.
  3. Please check with the nurses' station before entering a patient room.
  4. Limit visitors to two at one time. In some situations, the patient's nurse may allow more visitors.
  5. Please be quiet and speak quietly in the hospital. Turn your cellphone to silent or vibrate while visiting the hospital.
  6. Please respect privacy, if the person you are visiting is in a shared room with another patient.
  7. Visiting hours may be adjusted to meet the needs of individual patients.
  8. After hours visitation requires special permission and a visitors pass must be worn at all times.

General Hospital Visiting Hours: 7am to 9pm

Intensive Care Unit (ICU)
Because patients in the ICU are very ill, we ask that you not bring flowers, plants or food to patients on this unit. ICU visitors are limited in the amount of time they are able to visit, based on the patient’s condition.
Nurses Station: (530) 582-3290

Labor and Delivery - Obstetrics (OB)
Approved visitors may visit anytime. Healthy children of the mother are encouraged to visit but must be accompanied by an adult at all times.
Nurses Station: (530) 582-3280

Medical Surgical Unit
If the person you are visiting is in a shared room please respect their privacy.
Visiting hours may be adjusted to meet the needs of individual patients.
Nurses Station: (530) 582-3260

Long Term Care
Located at the south end of the hospital campus.
Recommended visiting hours: 9 am to 8 pm
Nurses Station: (530) 582-3251

Hospital Hours of Operation

Tahoe Forest Hospital
24 Hour Emergency Service, In and Outpatient Surgery, Diagnostic Services, Laboratory, Intensive Care Unit, and Women and Family Center
Address: 10121 Pine Avenue, Truckee, CA
Phone: (530) 587-6011

Incline Village Community Hospital
24 Hour Emergency Service, In and Outpatient Surgery, Diagnostic Services, Laboratory, and Sleep Disorder Center
Address: 880 Alder Avenue, Incline Village, NV
Phone: (775) 833-4100

Pine Street Café

The Pine Street Cafe is CLOSED until further notice due to prevention of COVID-19 transmission. 

The café is located on the lower level of the Hospital in the main lobby.
Hours: 7 days a week, 7am - 7pm

Pine Street Café Menu


Please make sure you are parked in a designated parking area. Parking is available at all entrances to the hospital. Parking on the streets is permitted in most areas around the Hospital.

The Gift Tree

The Tahoe Forest Health System Foundation manages and operates The Gift Tree gift shop with the help of dedicated volunteers. The gift Tree is located in the Tahoe Forest Hospital lobby. Merchandise includes jewelry, home décor, baby items, delectable treats and much more.

Call (530) 582-3570 or email to schedule a private champagne shopping party, order a specialty gift basket, or to apply to volunteer. Please note: due to COVID-19, our volunteer programs have been placed on hold, and we are not accepting new volunteer applications at this time. Please email with any questions.

Hours: Monday-Friday, 10 a.m. to 6 p.m., with extended hours during the holiday season.

Safe Haven Baby Drop-Off Locations

Our Emergency Room and our Obstetrics Departments (OB) are both Safe Haven Baby Drop-off locations. They allow mothers to surrender their newborns without any questions asked. Babies are given medical attention and confidentiality for the mother is assured.