Your health is our number one priority - all aspects of your health. Please do not delay seeking treatment for urgent medical concerns. Postponing care can cause a condition to worsen or become a preventable emergency.

Visitor Policy Updates

Effective Wednesday, February 10, 2021 Tahoe Forest Hospital District will begin to loosen our visitor restrictions. These changes are subject to change based on the COVID-19 pandemic situation and directions from the Federal, State, and Local government.

Tahoe Forest Hospital District continues to monitor the latest COVID-19 developments and update our procedures and policies as necessary.

The best thing we can do as a community is to stay informed and take precautions to guard against COVID-19 and other viruses: mask use, hand hygiene, physical distancing and staying home when you’re sick. Wearing a face covering – ideally a mask – is recommended when you come in close contact (6 feet or less) with someone from outside your household, especially for a prolonged period (10-15 min or more) and especially indoors.

Mask Policy

Tahoe Forest Hospital District has instituted a mandatory, universal mask-wearing policy for all staff, providers, patients (over age 2) and visitors in its facilities. Please wear your mask when coming to the hospital, physician offices, or clinics. Patients in all settings should be wearing masks when visiting. If you are not wearing a mask upon entry to the hospital, one will be provided for you.

Limited Visitation Policy and Visitor Requirements

Visitor Requirements:

  • Visitors must be age 18 or older.
  • Visitors must undergo a screening and temperature check upon entry.
  • Visitors are required to wear a mask that covers nose and mouth at all times.
  • Visitors must stay in the patient’s room for the duration of the visit. The exception will be to get “to go” food from the Pine Street CafĂ©. No visitors are allowed to eat in the Pine Street CafĂ©.

Hospital Visitation:

  • All visitors entering the hospital must enter through the front door of the hospitals and be screened prior to entering a patient care area.
  • Hospital inpatients may have 1 visitor per day between 1 PM and 6 PM. If patients are actively dying, family members may visit 2 at a time.
  • Critical Care patients may have 1 visitor per day for 60 minutes between 1 PM and 6 PM.
  • Pediatric Patients may have 2 parents/designated caregivers. One visitor at a time.
  • Labor and Delivery patients may have 1 support person. In addition to the support person, a doula is permitted to be present if prior arrangements have been made with the hospital. The doula can be present for the labor, delivery, and up to two hours after the birth of the baby.
  • Surgery/TSC may have one support person go back to the surgical area preoperatively. Once the patient has gone to surgery we will ask for your telephone number and contact you when your person is ready for pick up.

Outpatient Area Visitation:

  • Emergency Department patients may have one support person with them during their treatment provided we are able to maintain social distancing unless the patient has memory or other issues that require assistance of a support person.
  • Cancer Center patient may have one support person as deemed necessary by Cancer Center personnel.
  • OB Clinic may have one support person on the first obstetrical appointment or any follow up viability checks.
  • Diagnostic Imaging/Lab does not have visitation except a support person for >14 week OB ultrasounds
  • Pediatric Clinic patients may have:
    • One support person will be allowed to the Pediatric Visit in the clinic
    • Two support persons will be allowed at the first and second new baby visits
  • All other MultiSpecialty Clinics patients may have:
    • One support person will be allowed if the patient needs assistance (elderly, mobility issues, memory issues)
    • One support person allowed for pre-operative discussion and teaching

Hospital Hours of Operation

Tahoe Forest Hospital
24 Hour Emergency Service, In and Outpatient Surgery, Diagnostic Services, Laboratory, Intensive Care Unit, and Women and Family Center
Address: 10121 Pine Avenue, Truckee, CA
Phone: (530) 587-6011

Incline Village Community Hospital
24 Hour Emergency Service, In and Outpatient Surgery, Diagnostic Services, Laboratory, and Sleep Disorder Center
Address: 880 Alder Avenue, Incline Village, NV
Phone: (775) 833-4100

Pine Street Café

The Pine Street Cafe is CLOSED until further notice due to prevention of COVID-19 transmission. 

The café is located on the lower level of the Hospital in the main lobby.
Hours: 7 days a week, 7am - 7pm

Pine Street Café Menu

Parking

Please make sure you are parked in a designated parking area. Parking is available at all entrances to the hospital. Parking on the streets is permitted in most areas around the Hospital.

The Gift Tree

The Tahoe Forest Health System Foundation manages and operates The Gift Tree gift shop with the help of dedicated volunteers. The gift Tree is located in the Tahoe Forest Hospital lobby. Merchandise includes jewelry, home décor, baby items, delectable treats and much more.

Call (530) 582-3570 or email TheGiftTree@tfhd.com to schedule a private champagne shopping party, order a specialty gift basket, or to apply to volunteer. Please note: due to COVID-19, our volunteer programs have been placed on hold, and we are not accepting new volunteer applications at this time. Please email VolunteerServices@TFHD.com with any questions.

Hours: Monday-Friday, 10 a.m. to 6 p.m., with extended hours during the holiday season.

Safe Haven Baby Drop-Off Locations

Our Emergency Room and our Obstetrics Departments (OB) are both Safe Haven Baby Drop-off locations. They allow mothers to surrender their newborns without any questions asked. Babies are given medical attention and confidentiality for the mother is assured.