Episode 12: Financial Customer Service Program, Tahoe Forest Health System

Host Ted Owens discusses the Financial Customer Service program with Tahoe Forest Health System Chief Financial Officer, Crystal Betts. Learn more: https://www.tfhd.com/financial-customer-service

Financial Customer Service is a community resource to help you find answers to your financial questions.

  • Billing: Wondering how much a procedure will cost?
  • Insurance: Confused about your benefits?
  • Payment Options: Need to make a payment or set up a payment plan?

Our representatives are available to:

  • Answer questions about your bill
  • Accept payments or set up payment plans
  • Add or remove coverages
  • Research refunds, create itemized statements, resolve disputes
  • Provide cost estimates for a procedure or medical visit
  • Screen for financial assistance
  • Answer questions about MyChart
  • Update patient information
  • Complete Release of Information forms

We're available Monday ‚Äď Friday,¬† 8:00 am - 5:30 pm

Call us at: (530) 582-3598

Visit us at:

  • Tahoe Forest Hospital, 10121 Pine Avenue, Truckee
  • Customer Service Office, 10875 Pioneer Trail, Truckee
  • Walk-ins welcome Monday - Friday, 8:00 am - 4:30 pm!